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Site Production Leader, SBL Cebu

Job Summary

Determined to contribute and be a significant part of a fast-growing company? Demand Science Team Inc. is looking for a Production Leader who will be responsible for overseeing telemarketing campaigns and production.

The primary goal of a Production Leader is to ensure all projects/campaigns are running efficiently, successfully. This role will monitor TM Production and recommend strategies in ensuring that the campaign is running successfully, in accordance with all specifications such as pacing, filters, special filters, special instructions, etc.

Responsibilities and Duties

  • Operate as the lead point of contact for any and all matters specific to the site’s overall productivity
  •  Ensure the timely and successful delivery of lead orders and clearly communicate the progress of the campaign  performance
  • Day-to-day Production Monitoring 
  • Provide Up-to-Date Campaign and Project Status Reports
  • Provide and monitor campaign updates and communicate it to the Operations Manager and TLs
  • Regularly communicate with the Team Leaders to discuss campaign feedback, production concerns, and ways to improve the site’s productivity
  • Utilizing the Admin and Uber Systems – Understanding the Campaign Requirements, Production Pacing, and Campaign Orders, and other deliverable.
  • Assist with high severity requests or issue escalations as needed
  • Work collaboratively with the Operation Manager and Site Leaders
  • Any tasks assigned by the management

Requirements

  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • At least 2 years of direct work experience in Project and Performance Management
  • Strong written and verbal communication skills are required
  • Strong experience in Outbound Telemarketing, Project Development, Project Management and Operations Management
  • Excellent analytical skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • The ideal candidate will have proven ability to manage multiple projects, and the ability to work    collaboratively in a team environment in close alignment with Sales, Client Success, Telemarketing and Email teams as well as partners.
  • This role will directly report to the Demand Generation Team
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