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Lead QA Researcher

Company Overview

Demand Science has a close-knit and family-oriented work atmosphere comprised of a team dedicated to push each other up. When an individual thrives in their personal successes, the team benefits. Entering the Demand Science workplace is like entering a playground— a place where creativity and innovation is the heart of its culture. 

Job Summary

We are looking for a passionate data researcher to join our Lead QA Team in Cebu. For this role, he/she should have a keen eye for detail as part of the research task, basic knowledge in using search engines, and is committed to complete the task assigned to him/her on a daily basis.

Responsibilities and Duties

  • To ensure the quality of each record, updates the information found in each record by using the existing process that we have (manual research and calling).
  • Process records that are under real-time leads (live campaigns), priority campaigns, including international ones to fulfill the request received from the Client Success Team.
  • Process and release records that have 100% contactability.
  • Ensures that the priority campaigns are processed and released on time.
  • To coordinate with the Client Success team to ensure successful campaign and record processing and releasing.
  • To hit target quota per day while maintaining the quality of each record.
  • Ensures that the disposition made after calling the provided number is accurate (CFDT task).
  • Verify and/or update records given through phone verification and online research.
  • To communicate clearly so as to gather the right info needed.
  • Identify proper tagging after each phone verification has been made.
  • Gather pertinent info through online research and its reliable sources to secure quality data.
  • To reach the assigned quota every day.
  • Work closely with the Quality Assurance Specialists for the information provided.
  • Adhere to the company’s rules and regulations.
  • Other tasks as required
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